Experience :Fresher
Location :Chennai
Job Description
As an IVR Business Analyst, you’ll be working within our Business unit and delivery team JIRA Dashboard with Actionable insights Voice portal provides customer with the products information, self-service and analysis the business requirement and creating user story and user cases based on business requirement.
- Work with Business IVR team and understand the use cases and user stories and build the call flow design using MS Visio or any design tool.
- Work with JIRA tool for managing the project and BA dashboard.
- Knowledge on microservices, JAVA Springboot, AWS and Devops technical skills.
- Working with architectural design for IVR.