Blackboard Hiring Java Developer

Location: Chennai
Experience:3-5 YEARS
Role: Software Developer
Skill: Java

Responsibilities will include:

  • Designing, procuring, coordinating, and implementing Avaya Voice Portal IVR systems and changes throughout the organization in conjunction with the Director of IT, Telephony, and Production Systems
  • Working with other teams on integrating data with the IVR systems like Salesforce, Peoplesoft
  • Performing adds/moves/changes and performing preventative maintenance on IVR Applications
  • Reviewing and carrying out IVR system work request using Avaya Orchestration Designer
  • Overseeing the troubleshooting and owning IVR problems; notifying outside vendors if required
  • Supervising the work of vendor technicians to assure compliance with specifications and agreed-upon levels of service; identifying variances or service inadequacies to appropriate vendor representatives and working with vendors to resolve problems
  • Reading technical journals and/or manuals, attending vendor seminars and appropriate professional development workshops to learn about the maintenance and use of emerging computer hardware, software, telephony, and network systems
  • Maintaining IVR Flows and procedures for each client and owning such information/documentation to leadership with reporting metrics
  • Planning for and designing for future growth

The Candidate:

Required skills:

  • Bachelor’s degree in Information Systems/Computer Science or 3-5 years of equivalent work experience
  • Knowledge of Java/JEE, MySQL, PHP, and Perl
  • Ability to communicate technical information to non-technical personnel
  • Ability to provide technical training to end users
  • Knowledge of a range of IVR Systems, Avaya Voice Portal Platform preferred
  • Ability to manage Application servers
  • Ability to work on CI/CD, source control
  • Ability to work on web services

Preferred skills:

  • Ability to install, configure, and maintain IVR Systems and related hardware and software
  • Ability to identify and resolve IVR System malfunctions and operational problems
  • Ability to learn and support new systems and applications
  • Ability to work in a team-oriented environment
  • Ability to manage multiple job tasks at one time
  • Ability to build a positive work environment across many sites and influence leaders outside of direct responsibility
  • Strong oral and written communication skills