Location: Chennai
Experience: 4+ years
Skill: Knowledge for Tableau
Job Description:
Develop New Pega reports for Next Best Action (NBA) KPIs, Pega Adaptive Decisioning, A/B Testing using Feedback loop from System of Insights (SOI) and System of Engagement (SOE) omni channels into Reporting/BI dashboards
- Execute and measure Champion, Challenger and Hold Out Group strategies/propositions and evaluate their outcomes using KPIs/metrics
- Perform daily monitoring, reporting and analyzing of the Pega Decisioning Strategies and Adaptive Models.
- Provide recommendations and interpret metrics from Pega to enhance/change/optimize Pega RTD and BPM workflows
- Collect business and technical Pega requirements by leading requirement gathering sessions with extended cross functional teams
- Craft user stories, get group consensus and Pega related user stories into Jira with ability to deconstruct sub-tasks
- Contribute to the creation of use cases, test cases, traceability matrix, and summary-level business requirement documentation
- Serve as the liaison between the business and the GTS-IT organization in order to supply technical solutions to meet business needs
You’ll need to have:
- Pega KPI Reporting & platform experience to measure propositions, strategies, Opt-in rates etc with A/B Testing
- Pega Native Reporting (OOTB) and Pega-driven analytical measurements in BI visualization tools like Tableau/Qlik
- Strong SQL knowledge using Hive SQL/Hadoop and Teradata EDW
- Experience with Agile and Scrum methodology
- Pega Certified Business Architect (CBA) or a similar relevant Pega certification
- Experience applying agile project methodology concepts in JIRA
- Strong decision-making and leadership abilities.
- Excellent organizational and problem solving abilities
- Excellent business knowledge and interpersonal skills
- Bachelor’s degree or four or more years of work experience
- A degree in Computer Science/Information Systems, Marketing, or Business Administration
